However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. You should be able to change the table label of a form (the first form section label) with a script like this. eval(scriptCode ); .. your suggestion worked perfectly! v = current.variables[i]; You did such an amazing job. } Use the Data panel to see the variables and variable data types for a flow. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. Unfortunately, links in labels will be overwritten with this approach. Theres no good way that I know of to do this. var myVar = g_form. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule as a result. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! The IT department will contact you for further information if necessary.. What if you have a label that you want to change based on the user viewing the record? Ive just figured it out with some hints from your other post. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. Hey, thats a good idea. To learn more, see our tips on writing great answers. The post Certified Diversity Recruiters appeared first on Crossfuze. In fact, its been asked here before! You can search for prototype API javascript on google to find out more about those DOM selectors. Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? Youll need to get ServiceNow support to help you with this. Note: To create a database view, you need to be very precise, otherwise it will not run. That might just do the job.. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Heres another example that shows how you can access record producer variables using the producer object. Has anyone had any issues with this with the Aspen Hotfixes? Hi Mark, thanks for sharing this. How to hide those. Thanks Mark! Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. I think the problem is in your if statement. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. The topic is Introduction to Record Producer in ServiceNow. It would be nice to not include those that are empty. Is there something that Im missing? Currently all variables show up in those notifications. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Good to have a couple of choices! Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. Client scripts cannot be run from a list view. Please suggest. Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. How To Find Users Logged Into ServiceNow Instance? My next question How can I make this work for Record Producers? Hi All! Thanks a lot. Only do this for a few Categories for the time being. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. Non-admins can still see all the empty variables. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. The dependent value is the value that this data depends on. This is just for standard forms. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. This one needs to be done a bit differently. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Then you can invoke the function from any form with a single line. The issue was a dom reference in the make variables read only client script. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? Im not experienced in DOM and not understanding how to find this Element? Works find for one column layouts. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. In addition to empty variables, is it also possible to hide specific variables? Is it possible to rotate a window 90 degrees if it has the same length and width? Open any record producer record, for example, Create Incident. Color and styling is even more problematic in this case so its not included. Is there a proper earth ground point in this switch box? You can also view the icons within. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Couldnt get it to work at first, but it does now. producer. It is common for users to request that record producers and catalog items be made public on the Content Management System. Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. I can log the value from the business rule so I know its being set correctly there. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? Heres a quick example that should allow you to change the variable set text. Nice, I wasnt aware of this. This is great. You have to address it for each item or variable set and continue to update and modify for each variable you add. Sign-up to get the latest news and update information from ServiceNow Guru! Making statements based on opinion; back them up with references or personal experience. Automatically added by "Force population of record producer used" business rule. Populate record producer data and redirect users. Say if Region is Africa, my next label should say which location in Africa? It worked perfectly again after that. Ill see if I can recreate the second problem Im having and submit one for that too. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. This would allow for easier identification of the entry point for record producer transactions. Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. You can create Service Catalog record producers directly from a table record. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. I stumbled across another way recently. They dont allow you to implement one single script to fix the issue. With a client script you can target any field on the form and modify its label. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. What is the correct way to screw wall and ceiling drywalls? If youre going to use this a lot I recommend setting up a global UI script with the following function. Ive also added a semicolon to the script. This was just what I was looking for, thanks for sharing. What is ServiceNow Record Producer 2. Youre right! Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. Not a strange question at all. Nice work! An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). Thanks for your post on this!! I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. How would you go about changing a catalog variable label on a catalog task? If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) Mark, Other times you'll need to do a GlideRecord query to get it. You did such an amazing job. You can also view the icons within. I modified the push line to check for mandatory attribute but the reference doesnt hold up. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Just wondering if anyone else has seen this? In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. This configuration can be accomplished in a few simple steps as shown below. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. To get access to the Element (like with getLabel) you can use g_form.getControl (.) They are only empty from a visual standpoint. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. A Catalog Item isa form used to submit information, a request, or to create a task. Tina, I have to change my Section Name dynamically based on some conditions . Is it possible to change the table label using something similar? They basically allow you to target specific elements on the page for manipulation. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). The client would like the user to be able to select an Incident Category as well as an Incident . Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Label fields label. Now you know why I didnt include it in the examples :). Lets discuss the basic differences between both terms in a tabular form. the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. I would like to be able to still use the variable set but change the label. This allows the entire variable set to disappear on the form. Youre right, its not needed at all. The solution described in this article can now be accomplished using the . . How to handle a hobby that makes income in US. How can I get it to redirect back to the homepage outside of the iFrame? Its not being set up properly at the client though. In my case, I wanted a user to be able to create sprints for a project. I tried digging around online, but wasnt successful in figuring it out. Thank you for sharing. How can i perform it . This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. gs. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. labelElement.style.backgroundColor = color; Heres an example script. http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. I want to display a HINT when we hover over the selected choice . I rebuilt the test cases on demo18 and everything seems to work fine. That would be a nice one to have. Use catalog item add multiple items to cart and generate request and multiple RITMs. Is there a reason that code wont work on a base task business rule? / servicenow catalog variable types. You could try the same just to verify. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. I dont have specific code for that though because it will depend on how your UI macros are constructed. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. I think it was just posted here. 0. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! Keep it up. Does a barbarian benefit from the fast movement ability while wearing medium armor? App Engine Studio creates the Catalog Item. My line 3 is the if statement ending with the opening curly brace. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. scriptCode += "g_form.setDisplay(\"variables." Good question. Letting users select categories may be specific to the scope of the clients work. My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. How can I get query string values in JavaScript? Find centralized, trusted content and collaborate around the technologies you use most. Why do small African island nations perform better than African continental nations, considering democracy and human development? Anyone know how force a record producer to update an existing record instead of inserting a new one? Typically, record producers are used to allow users to create incident or change request records. Love this functionality. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. The client script is not working. This editor is a formatter added on records that are generated by a record producer for task-extended tables. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! . Absolutely. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. It is possible. Even the most proficient developers need reference material from time to time. Here is how you could set up the business rule. I've updated the article. You can store the reference field value in any field type, but I think a reference field is best. populated in a reference field on the target record named 'u_record_producer . Record . This script takes the values of the 'caller_id . I replaced that with setDisplay but didnt rip out the other unnecessary piece.